Building Transit Safety Surveys that Matter: Lessons from San Francisco Muni

Abstract

Personal safety is a critical issue for transit riders, particularly for women and gender minorities. Safety concerns can stem from experiences of sexual harassment that those who identify as women frequently face. However, most incidents go unreported, leaving transit agencies without information about the magnitude of the problem. UCLA graduate student researchers worked with the San Francisco Municipal Transportation Agency (SFMTA) staff to conduct and analyze a survey on their transit system (Muni) of riders’ experiences with harassment, feelings of safety, and potential policy responses. Several valuable lessons were learned from the process of developing the survey, fielding it, analyzing its results, and turning those results into policy responses, which can assist other transit agencies to address issues of transit safety and harassment on their systems.

About the Project

Personal safety concerns continue to be one of the most critical issues among transit riders and women and gender minorities in particular. These safety concerns stem from the experience of sexual harassment that people who identify as women face frequently. While harassment can be a common occurrence, the vast majority of these experiences go unreported to transit agencies, leaving agencies without information about the magnitude of this problem on their system. This project details work with the San Francisco Municipal Transportation Agency (SFMTA) in their efforts to understand and address this problem. The SFMTA, working with two UCLA graduate students, designed a survey that drew from previous survey efforts and was tailored to address their interests and needs. This project documents the process of developing and deploying the questionnaire, in an effort to help other agencies take the first steps to better understanding rider safety and harassment.