Building Transit Safety Surveys that Matter: Lessons from San Francisco Muni

Abstract

Personal safety is a critical issue for transit riders, particularly for women and gender minorities. Safety concerns can stem from experiences of sexual harassment that those who identify as women frequently face. However, most incidents go unreported, leaving transit agencies without information about the magnitude of the problem. UCLA graduate student researchers worked with the San Francisco Municipal Transportation Agency (SFMTA) staff to conduct and analyze a survey on their transit system (Muni) of riders’ experiences with harassment, feelings of safety, and potential policy responses. Several valuable lessons were learned from the process of developing the survey, fielding it, analyzing its results, and turning those results into policy responses, which can assist other transit agencies to address issues of transit safety and harassment on their systems.

About the Project

One contributing factor to declining transit ridership is sexual harassment, which disproportionately affects women and gender minorities, causing them to feel unsafe while walking to, waiting for, and using public transportation. Transit agencies in the United States are increasingly interested in better understanding and addressing sexual harassment in their systems. But agencies need tools they can easily adopt that can be deployed in on-board surveys or other outreach efforts. This project will work with the SFMTA to create data collection tools they can deploy and create a toolkit for them and other transit agencies wanting to address harassment on their systems and improve gender equity.