Capturing Transit Rider Perspectives on Safety and Harassment: Lessons from San Francisco

Abstract

Personal safety concerns continue to be one of the most critical issues among transit riders and women and gender minorities in particular. These safety concerns stem from the experience of sexual harassment that people who identify as women face frequently. While harassment can be a common occurrence, the vast majority of these experiences go unreported to transit agencies, leaving agencies without information about the magnitude of this problem on their system. This report details work with the San Francisco Municipal Transportation Agency (SFMTA) in their efforts to understand and address this problem. The SFMTA, working with two UCLA graduate students, designed a survey that drew from previous survey efforts and was tailored to address their interests and needs. This report documents the process of developing and deploying the questionnaire, in an effort to help other agencies take the first steps to better understanding rider safety and harassment. Through breaking down SFMTA’s approach, this report intends to inspire andinform similar efforts at other agencies.

About the Project

One contributing factor to declining transit ridership is sexual harassment, which disproportionately affects women and gender minorities, causing them to feel unsafe while walking to, waiting for, and using public transportation. Transit agencies in the United States are increasingly interested in better understanding and addressing sexual harassment in their systems. But agencies need tools they can easily adopt that can be deployed in on-board surveys or other outreach efforts. This project will work with the SFMTA to create data collection tools they can deploy and create a toolkit for them and other transit agencies wanting to address harassment on their systems and improve gender equity.